Urgent announcement from a well-known bank. This is how customers can lose money

Alior Bank has published an urgent warning for customers regarding a new wave of financial fraud. Criminals impersonate bank employees, and sometimes also police officers, to extort money from unaware users. The institution calls for special caution and reminds how to recognize an attempted fraud.

The bank warns

The announcement was published on March 10, 2026 on the bank’s website. The information provided by the institution shows that fraudsters are using increasingly sophisticated methods to gain customers’ trust and transfer money to them.

Criminals often try to instill fear or a sense of urgency in their interlocutors. During the conversation, they may claim that the funds in the account are at risk and require immediate security. In fact, the purpose of such activities is only to extort money.

One of the methods used by fraudsters is to send fake SMS messages that look like messages sent by the bank. In other cases, criminals call customers pretending to be employees of a financial institution or police officers.

During conversations, they may encourage you to take specific actions that are supposed to secure funds. Such commands include, among others: a request to hand over a payment card for destruction, install an additional application on the phone or make a transfer to the so-called safe account.

Alior Bank emphasizes that such orders should not be followed, especially when they are under time pressure or an attempt to cause panic. Customers should exercise caution and not share sensitive data.

Do not share your card and details

The institution reminds that you should never give your payment card to third parties or install the application at the request of strangers. Customers should also not transfer money to the account indicated by the interlocutor or provide BLIK codes.

In a situation where there are doubts as to the identity of the person contacting the client, the bank recommends carrying out additional verification. You can ask to send a PUSH message with the employee’s business card to the Alior Mobile mobile application or to provide a return password to confirm your identity.

The bank emphasizes that a real employee of the institution should be able to confirm his or her identity in this way.

If someone suspects that they may have been a victim of fraud or has doubts about talking to a person pretending to be a bank employee, they should contact the financial institution as soon as possible.

It is also important not to call back the phone number from which the potential scammer contacted you. Instead, you should call the bank’s official hotline yourself and inform about the situation. In the case of Alior Bank, this can be done by calling +48 12 370 70 00.

A quick response and contact with your bank can help reduce the risk of losing money and enable you to take appropriate actions to secure your account.