Poles flew with Ryanair, luggage was left at the airport. The airline responded to the matter
A Ryanair spokeswoman responded to questions about the luggage of Polish tourists flying to Cyprus. Passengers waited three days for it.
On Sunday morning, a user commented on the X portal about the situation concerning the Ryanair flight from Katowice to Cyprus. The entry showed that passengers did not receive their suitcases after arriving at their destination – 71 pieces of luggage were supposed to remain in Poland and not arrive there until 1:00 a.m. on the night from Saturday to Sunday. The outraged passenger complained about the lack of information from the airline’s employees. She also kept informing them that the suitcases might be sent in batches. She did not specify which flight she was referring to.
“Ryanair left 71 suitcases, including ours, at the airport in Poland. So we are in Cyprus in dirty clothes, crossing only with soap after arrival, 30 degrees Celsius, no swimsuits, cosmetics… nothing,” she wrote nervously.
Passengers were waiting for their luggage. It was left in Katowice
An anonymous comment appeared under the entry from a person posing as an airport employee. It indicated that the plane had a damaged luggage compartment flap and for safety reasons the luggage had to be delivered to them by another plane (the comment has already disappeared from X – ed.). Some users pointed out that the airport staff, not the carrier, is responsible for loading the luggage.
In connection with this, on Monday we asked the spokesman of Katowice International Airport whether he confirmed the information about the defect and whether in such situations it is possible to transport “delayed” luggage on several planes.
“Górnośląskie Towarzystwo Lotnicze SA, the company managing Katowice Airport, does not provide ground handling services for aircraft. Therefore, it is not responsible for, among other things, the transport of checked baggage from terminals to aircraft,” Piotr Adamczyk, spokesman for the Katowice airport, told “Wprost”. He added that Ryanair has its own ground handling services at Katowice Airport (it does not use subcontractors, i.e. handling companies) and referred us to the spokeswoman for the Irish carrier.
On Tuesday morning, Alicja Wójcik-Gołębiowska, Ryanair Country Manager for Central and Eastern Europe and the Baltics, responded to our inquiries. It turned out that passengers had been waiting for their suitcases since Saturday, September 7.
Flight to Larnaca malfunctioned, suitcases arrived later
“The aforementioned Buzz flight from Katowice to Larnaca (7 September) experienced a minor technical issue with the aircraft’s baggage hold and a small number of passengers’ bags could not be loaded on that flight. The remaining baggage will be sent to passengers on the next available flight from Katowice to Paphos (9 September) and will be delivered to passengers the following day (10 September),” the airline said in a response. It apologised for the “inconvenience caused by the minor technical fault”.
Buzz is a Polish airline operating charter flights, including to popular holiday destinations, as part of the Ryanair group. According to Flightradar, the plane landed in Larnaca on Saturday at 8:24, meaning that the luggage reached the tourists after three days.
It is worth reminding that in the event of a delay in the delivery or loss of baggage, passengers can apply for compensation from the carrier. “After reporting checked baggage as damaged/delayed/lost at the destination airport and receiving a property discrepancy report (PIR), you can submit a complaint form to Ryanair,” the Irish carrier informs on its website.
Our reader recently told us about his problems with lost luggage. Determining who was responsible for the loss turned out to be very difficult.
