Paper advice is becoming a thing of the past. Check what will change from January 1, 2026.

On January 1, 2026, the next stage of implementation of the e-Delivery system will come into force, which will completely change the way letters from many public administration offices are delivered. Instead of traditional paper notices, the postman will no longer leave a note in the mailbox – information about the shipment will go to the recipient’s electronic mailbox or will be delivered in the form of a letter generated from the system.

A new duty

From the beginning of next year, a significant part of public institutions will be obliged to send correspondence via e-Delivery. However, this only applies to people who have an account in the system and an electronic delivery address (ADE). For other citizens, the so-called public hybrid service (PUH) – the office sends the letter digitally, and Poczta Polska prints it by machine in special centers and delivers it in a traditional way.

According to Poczta Polska, the e-Delivery system is already intensively used. So far, national offices, companies and individuals have sent a total of 38.7 million items, of which approximately 12 million were fully digital registered letters and 26.7 million were hybrid items. Over 35.6 million of them, including 11.9 million digital ones, were sent only this year, which shows the dynamic development of the new communication channel.

The Postal Management Board assesses these results positively, but wants to accelerate the digitization of correspondence. As Paweł Raczyński, the company’s proxy responsible for IT and digital transformation, emphasizes, every month there is a growing interest in e-Delivery, and the end of the transitional period and the obligation to use the system by many offices from 2026 should further increase the participation of Poles in this solution.

At the same time, Poczta Polska is promoting the e-Polecony service, which works similarly to e-Delivery, but is intended for non-public entities. It is the digital equivalent of a registered letter between a company and a customer or between two private individuals. The service allows you to completely move away from paper correspondence while maintaining proof of posting and delivery.

To use e-Delivery and e-Registered, you must have an address for electronic delivery. The application for it is submitted to the Minister of Digitization via the gov.pl website. After creating an account, the user activates the public delivery box and then can start the e-Polecony service. After accepting the regulations, a qualified delivery box (SDK) is created, thanks to which it is possible to safely exchange documents with other system users.

Poczta Polska emphasizes that assigning an address by the minister ensures the identity of the sender and recipient. It is not possible to impersonate another person because logging in requires an electronic identification means, e.g. a trusted profile. This is of key importance, especially in contacts with the administration and in business transactions.

Technological facilities

The company is also developing the technological base of digital services. At ePoczta-Polska.pl there is a 24/7 platform where you can buy e-Referral packages and selected e-services of the KIR partner. Available include: electronic signature, electronic seal and SSL certificate, which allows companies and individuals to send documents from anywhere, quickly and with confirmed authenticity.

Customers can choose packages of 10, 20 or 50 digital shipments per month, together with appropriate additional services. It is also possible to purchase e-Referrals once. Poczta Polska emphasizes that thanks to this solution, digital correspondence can be even cheaper than a traditional registered letter, and at the same time eliminates the need to wait for the postman and paper advice.

The coming year will therefore be a breakthrough in contacts between citizens and offices. For some recipients, the end of paper notifications in the mailbox means the need to get used to checking the digital delivery box, but at the same time it gives an opportunity for faster and more transparent document circulation.