Let’s stop complaining that the app “doesn’t work”. Compared to the EU, Poland is a digitalization monster
mObywatel has 13 million users, BLIK has almost 3 billion transactions. The ZPP report shows Poland’s gigantic success in the field of digitalization and how it can be used.
Somehow it was accepted that for years Poland was considered a country where people lived in “wooden huts” and that we would not even come close to Western Europe. However, in the meantime, it has ceased to be only a recipient of foreign technologies and is increasingly creating its own solutions implemented on a mass scale. That’s why this stereotype is “long ago and untrue.” These are the first conclusions from the report of the Association of Entrepreneurs and Employers prepared in cooperation with the Ministry of Digitization. At the moment, compared to other EU countries, Poland is a giant of new technologies and digitalization of the country.
Long live digitalization
The most visible example is the mObywatel application. In September 2026, it was used by 13 million people, and approximately 1.5 million logins were recorded every day. Almost 24 million declarations were sent via Your e-PIT, while the Online Patient Account has 21 million active users.
In the eGovernment Benchmark 2026 study, Poland scored 78.5 points, ahead of the EU average of 76.6 points. The availability of online services and the transparency of their design were particularly highly rated.
BLIK and banks have fueled the digital state
The authors of the report emphasize the role of the financial sector. Poland ranks first in the EU in terms of the number of transactions in mobile and online banking, and BLIK handled almost 3 billion operations in 2025.
The use of banking identification methods at login.gov.pl has facilitated access to e-administration for millions of citizens. The Polish model of digitization does not consist solely in transferring forms to the Internet, but in combining public services with solutions used on a daily basis.
Polish exports of the future? The digital state works here, the rest is lagging behind
According to ZPP, experience in building mCitizen, e-health and tax systems can become a tool of Polish soft power. Poland could transfer knowledge about digital identity and e-services to Ukraine, Moldova and the Western Balkan countries.
The business potential is significant. There are approximately 779,000 people working in the country. ICT specialists, which gives Poland fifth place in the EU. Of the 100 most valuable technology companies in Central and Eastern Europe, 42 come from Poland. Their total valuation is USD 47.4 billion.
There is success, but without capital, companies will not grow. Let’s go ahead
Poland’s digital ambitions go beyond e-services. The report mentions the PIAST-AI AI Factory in Poznań and Gaia AI Factory in Kraków, the development of native language models PLLUM and Bielik, the PIAST-Q quantum computer and the planned European Space Agency center in Warsaw.
There is also the other side of the coin, which should remind us that we cannot rest on our laurels. The biggest barriers remain the shortage of AI and cybersecurity experts, too little domestic venture capital and the risk of overregulation when implementing the EU AI Act.
ZPP recommends combining digital and economic diplomacy, promoting Polish companies during state missions and using the administration as the first client of startups. The authors also call for regulatory sandboxes and avoiding adding national requirements to EU regulations. Without such support, the success of e-services may not translate into the global position of Polish companies.
