Hacker attack on one of the largest travel agencies. The minister spoke

Nowa Itaka spółka z o. o. fell victim to a hacker attack – informed the Deputy Prime Minister and Minister of Digitization Krzysztof Gawkowski. As he said, “the login details of some customers” of the travel agency were leaked.

– NASK specialists remain in ongoing contact with the ITAKA travel agency, from which the login details of some customers were leaked. Operational activities of the services have also begun to detect the perpetrators, Gawkowski wrote on social media.

The Minister also announced that in the near future every customer will be able to check on the websitebezpieczdane.gov.pl whether their data has been disclosed.

Minister Gawkowski advises how to behave

In a post posted on the X platform, Gawkowski also explained how anyone affected by the effects of a hacker attack should behave. Here are the minister’s instructions:

1. Change your password – in all places where you used the same one.

2. Enable 2FA wherever possible – two-factor login that limits the possibility of account takeover.

3. Use a password manager – it generates strong, unique passwords that don’t need to be remembered.

4. Monitor your account and e-mail box – possible phishing attempts impersonating the website from which the data was leaked.

5. Reserve your PESEL number – then no one will assume financial obligations on your data; you can do it in the mObywatel application.

– In such situations, every injured party should take action quickly! – advises Gawkowski.

Itaka about the hacker attack

The travel agency also informed about the attack in an official statement.

– We would like to inform you that Nowa Itaka spółka z o. o. has fallen victim to a hacker attack. An unauthorized person or group of people gained access to some of the personal data of users with accounts in the Customer Zone (such as name and surname, e-mail address, telephone number) – said the travel agency.

As emphasized in the announcement, unauthorized persons did not gain access to reservation data (including financial data and information about trip participants) and account passwords – this data is safe. It was also noted that the security of personal data remains a priority for the company.

– We have closed access to the Customer Zone and are currently conducting intensive activities aimed at clarifying the details of the incident, eliminating the source of the problem and minimizing the effects of the attack – it was written.

The company also announced that it would keep us updated on the progress in investigating the case.

– CSIRT NASK has been notified about the situation, and we are also preparing a notification to the President of the Office for Personal Data Protection and the Prosecutor’s Office – the announcement said.

Itaka is one of the largest travel agencies in Poland

The largest travel agencies in Poland are Itaka, TUI Poland, Rainbow and Coral Travel. In 2024, there were 5,063 travel agencies registered in Poland – from large companies to small ones organizing school trips. Last year, the revenues of the main tour operators amounted to PLN 21.11 billion, which means an increase of 24.6%. compared to the previous year.