Foreign tourist disappointed in Zakopane. This is how she criticized the hotel

Although it might seem that Arab tourists feel perfectly comfortable in Zakopane – after all, they have been coming there in large numbers for years – it turns out that sometimes they are disappointed. Recently, a tourist from the Middle East was critical of her stay in one of the local hotels.

An Arab tourist criticizes a Polish hotel

After visiting a hotel in Zakopane, an Arab tourist gave a very low rating – one star. It was enough that she could not count on help with her luggage on site and had to – in her opinion – be too independent. As pointed out by, among others, Fakt.pl, in its opinion on Google Maps, wrote that it expected much greater amenities and care from the hosts.

“Very bad. The rooms are cramped and there is no telephone to call room service. You have to do everything yourself. Even bring luggage from outside to the room and vice versa,” it read.

From the description it is easy to conclude that the woman expected service typical of high-standard hotels, because it is very popular in their country. However, it should be taken into account that not all accommodation facilities in the Polish mountains are such and are not obliged to offer such services.

Poles are rarely surprised by this

Many media have pointed out that there is a big difference in the expectations of guests from Poland and those from Arab countries. In our country, we rarely expect to bring luggage or special treatment, especially when we rent a room in an average mountain guesthouse. However, tourists from the Middle East are used to something different.

Experts have repeatedly pointed out that it is necessary to adapt to the expectations of guests from different cultures, including: these “high-budget” projects are an increasing challenge for Poland. For example, for many guests from the Middle East, access to a halal buffet, a bidet in the bathroom or welcome drinking water in the rooms is very important. It seems that some people would have to make many changes to please everyone, which is not possible everywhere at the moment.

There are probably many things worth wondering about this matter. One of them may be whether better communication in presenting offers would help here. Perhaps if the accommodation facilities frequented by guests from the Middle East quite often included precise information about the standard and rules applicable in a given hotel, more people could consciously choose whether a facility where tourists feel more “independent” would be enough or would they prefer to look for a classic hotel with a lobby and a porter?