Big failure in a Polish bank. The application and card payments do not work
One of the largest Polish banks is struggling with a serious failure. We have encountered difficulties and we are working on restoring the systems’ operation,” representatives of Bank Pekao SA wrote in a statement
November 29, around 11, bank customers began to report problems with access to the mobile application and card payments. By noon, thousands of customers were already experiencing inconvenience.
In a world where everyday payments and access to finances are made with one click in a mobile application, any failure of banking systems causes an avalanche of problems. This is what is currently happening with Bank Pekao SA, which is struggling with technical difficulties. The bank’s customers complain about the inability to make card payments and the unavailability of the mobile application, which confuses them and forces them to look for alternative solutions. For many of them, this means not only temporary inconvenience, but also the need to rethink how dependent we are on technology in finance.
The shadow of modern digitalization
It has long been known that digitization of the banking sector is a double-edged sword. On the one hand, it offers unprecedented convenience – the ability to manage finances from anywhere in the world, without queues and paperwork. On the other hand, each system failure makes us realize how fragile this technological empire is. The failure at Bank Pekao SA is an example of how the complexity of financial systems can lead to problems that affect hundreds of thousands of people at one time. Difficult card payments mean delays in stores, difficulties in refueling or unsuccessful online purchases. In moments like these, seemingly trivial activities, such as having cash in your wallet, take on new meaning.
The bank is working to solve the problem
Bank Pekao SA, aware of the seriousness of the situation, took action to restore full functionality of its services as soon as possible. However, what counts most for customers is time – every minute of waiting for a repair is another difficulty in everyday functioning. The bank assures that the failure is a priority and that specialists are working intensively to remove it.
“Thank you for reporting, we encountered difficulties, we are working to restore the systems,” Bank Pekao said in a statement.
Bank Pekao SA How many customers does it have?
Bank Pekao SA serves over 5 million customers. In 2023, the number of active mobile banking users exceeded 3.3 million, which means that the strategic goal for 2024 (3.2 million) was achieved ahead of schedule. It is worth noting that in 2023, the bank opened 583,000. new accounts for individual customers, of which 204 thousand for people under 26 years of age.
